Mateusz Walaszczyk, CEO of MindLab, psychologist and experienced manager, talks with Wojciech Płuciennik — development and HR specialist — who explores the topic of conflicts and their escalation. He discusses the sources of conflict, whether conflict can have any value, the role of a mediator, and much more. Enjoy the conversation!

❓ In this episode:

◾ Where do conflicts come from?
◾ Moore’s Circle
◾ Why are some conflicts harder to resolve while others are easier?
◾ Should we fear conflict?
◾ How do conflicts escalate?
◾ Resolving conflicts independently vs. with external help
◾ Resolving conflicts independently vs. with external help
◾ How to develop conflict management skills
◾ The role of a mediator in conflict situations

▶ Listen to Witold Makar’s webinar on conflict in organizations.

📚 Recommended reading:

Confronting Conflict: First-aid Kit for Handling Conflict – Friedrich Glasl

Psychologia konfliktów. Praktyka radzenia sobie ze sporami – Chełpa Stanisław, Witkowski Tomasz

Speakers:

👨‍💻 Mateusz Walaszczyk:
Co-founder of MindLab. Psychologist and experienced manager — he led MindLab’s sales team for 10 years. He specializes in training programs focused on enhancing sales, customer service, and managerial competencies. He holds a degree in Applied Psychology from Jagiellonian University and completed the trainer course at SKiTZ MATRIK.

👨‍💻 Wojciech Płuciennik:
Business trainer and consultant with many years of experience in development and HR. He supports managers in enhancing managerial competencies and building cohesive teams. He carries out personal skills development projects, trains trainers through TTT workshops, and conducts training in project management, negotiation, and service standards.