Interpersonal communication

Participants will see how setting a common communication code or precision of a message affects the effectiveness of communication. They will realize it while playing a training game “You have a message”.

Working with people of different preferred behavior patterns, they will experience differences in the effectiveness of the same communication practices. They will also understand when it is enough to communicate by e-mail, and when it is worth meeting in person. They will see that an element of an effective meeting is also good preparation for it. They will experience the consequences of good and bad communication practices, which will become a starting point for working on everyday communication in the organization. At the end of the course, they will transfer the acquired knowledge to their professional reality and develop communication principles for phone calls, e-mails and meetings.

Knowledge

• communication process
• establishing a communication code
• active listening
• internal dialogue
• communication channels – e-mail, phone, meeting
• paraphrasing, clarifying
• asking questions
• responding to criticism

Results

• participants know how the communication process works,
• participants are able to select the appropriate communication channel for the purpose of the message,
• participants apply best practices for different communication channels (e-mail, phone, meeting),
• participants develop individual communication instructions,
• participants know how to respond to criticism.