Individual differences

Participants will understand how different people work with on a daily basis; that it is their responsibility to adapt the way they communicate with people.

The training will start with the training game Intuition. Participants will see how they are perceived by others and to what extent their point of view is based on facts and to what extent it is the result of clichés. In the course of a mini-lecture and discussion, they will learn about the mechanisms of stereotyping and how to deal with them. In the course of simulation scenes, they practice formulating and using “I” messages. Individually, they will take the PEKA test and learn about their communicative preferences and types with which they find it difficult to communicate. In groups develop a list of expected and toxic behaviour towards their PEKA type. Working in pairs, they will work out methods to improve communication in professional cooperation.

Knowledge

• stereotypes – cognitive psychology
• “I” message
• individual differences
• adaptation and adjustment strategies
• PEKA typology (Friendly, Energetic, Managerial, Analytical)

Results

• participants understand the importance of stereotypes in interpersonal communication,
• participants are aware of the variety of human characters (based on personality psychology), with which they work every day and know how to adjust their behaviour to the personality type of the recipient
• participants are also familiar with the principles of communication through the “I” message They know how to express personal opinions,
• they know how to express personal opinions, feelings and needs in harmony with themselves and with respect for the interlocutor,
• participants know how to give information in the way preferred by the interlocutor.